Privacy Policy

Effective Date: October 10, 2025

Scope: This Privacy Policy explains how Sunflower Garden Academy LLC (“we”, “us”, “our”) collects, uses, discloses, and protects personal information in connection with our AI voice concierge service for funeral homes (the “Service”). By using the Service, funeral home clients and their end users agree to the practices described below.

Data Collection

What we collect

. Contact information: names, phone numbers, email addresses, mailing addresses.

. Service interaction data: voice recordings, transcripts, call metadata (timestamps, duration, call direction), SMS content when provided, and any text entered into the Service.

. Device and usage data: device identifiers, IP addresses, browser or app type, log data, and diagnostic information.

.Optional information: preferences, notes, or other information funeral homes or their clients choose to provide to the Service.

How we collect it

.Directly from users: when funeral homes or their clients provide information during setup, configuration, or while interacting with the Service.

.Automatically: through calls, SMS, system logs, and the Service’s operation.

.From third parties: when funeral homes integrate third‑party systems (e.g., scheduling platforms) and authorize data sharing.

.Directly from users: when funeral homes or their clients provide information during setup, configuration, or while interacting with the Service.

Purpose of collection

.To provide and improve the Service: process voice and text interactions, generate responses, route calls, and maintain system performance.

.Customer support and troubleshooting. Compliance and safety: to comply with legal obligations and protect rights.

.Analytics and service improvement: aggregated and de‑identified analytics to improve features.

Legal basis

We process personal data to perform the contract with our funeral home customers, to comply with legal obligations, and, where applicable, based on legitimate interests such as service operation and fraud prevention.

Retention

We retain personal data only as long as necessary to provide the Service, meet contractual obligations, comply with legal requirements, and for legitimate business purposes. Retention periods vary by data type and purpose; voice recordings and transcripts are retained according to the funeral home’s configuration and applicable law.

Third parties and processors

We may share data with service providers who perform functions on our behalf (cloud hosting, transcription, analytics, telephony providers). We require such providers to maintain appropriate safeguards.

SMS and Phone Usage

How we use SMS and phone data

.Service delivery: to receive and respond to voice calls and SMS messages, confirm appointments, provide information, and carry out concierge tasks requested by funeral homes.

.Notifications: appointment reminders, status updates, and other transactional messages related to the Service.

.Call recording and transcription: calls may be recorded and transcribed to enable the AI concierge to understand and respond accurately.

Consent and disclosures

Funeral homes are responsible for obtaining any required consents from their clients and contacts for call recording, SMS messaging, and data processing. We will honor any caller or message recipient preferences communicated to us or the funeral home

Message frequency and carrier charges

Message frequency depends on the funeral home’s use of the Service. Standard carrier rates may apply; users should consult their carrier for details.

Security of communications

We use industry standard technical and organizational measures to protect voice, SMS, and phone metadata in transit and at rest. However, no transmission is completely secure; funeral homes should avoid sharing highly sensitive personal data unless necessary and permitted.

Opt-Out Instructions

SMS opt-out

.To stop receiving non‑transactional SMS messages from the Service, reply STOP to any SMS message. After receiving STOP, we will send a confirmation and will not send further marketing SMS messages to that number unless the recipient later opts back in.

Phone call opt-out

.To opt out of automated or AI‑assisted calls, notify the funeral home directly or contact us (see Contact Information). We will process opt‑out requests promptly and update call preferences.

Email opt-out

.To stop marketing emails, click the “unsubscribe” link in the email or send an opt‑out request to [email protected] with the subject line Unsubscribe.

How we handle opt-outs

Opt‑out requests are applied as soon as practicable. Opting out of marketing communications does not prevent transactional messages necessary to provide the Service (e.g., appointment confirmations) unless otherwise requested and permitted by law.

No Data Selling

We do not sell personal data

Sunflower Garden Academy LLC does not sell personal information to third parties. We do not exchange personal data for monetary consideration or other valuable consideration that would constitute a sale under applicable privacy laws.

Limited sharing for service delivery

We may share data with third‑party processors solely to provide the Service (telephony carriers, cloud providers, transcription services). Such sharing is governed by contracts that require processors to use data only for permitted purposes and to maintain confidentiality and security.

Aggregated and de‑identified data

We may use or disclose aggregated or de‑identified information that cannot reasonably be used to identify an individual for analytics and product improvement. Such data is not considered personal data.

Cookies and Tracking Technologies

Sunflower Garden Academy LLC and our service providers use cookies, web beacons, and similar tracking technologies to operate our site, analyze usage, and deliver personalized content and advertising. We classify cookies into the following categories: Essential (required for site functionality), Analytics (used to measure site performance), Preferences (store user settings), and Marketing (used to deliver targeted ads). You may accept or decline nonessential cookies. Essential cookies are set automatically and cannot be disabled. For more details, see our Cookie Policy. By using our site without changing your cookie settings, you consent to the placement of essential cookies. For nonessential cookies we will obtain your explicit consent before placing them.

Mobile Information Sharing Statement

We may collect and share mobile device information (phone number, device identifiers, carrier, operating system, push tokens, and usage data) with service providers to deliver SMS and app messages, prevent fraud, and improve our services.

Your phone numbers are not shared other than for the provision of our services and are not sold or shared for gain.

You can opt out of marketing messages at any time by replying STOP or contacting us.

Children and Minors

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, contact us to request deletion and to provide verifiable parental consent if required.

Age Requirement

You must be 18 years or older to provide a phone number or opt in to receive marketing messages fromSunflower Garden Academy LLC. If you are under 18, do not provide your phone number; parents or guardians should contact us for assistance.

Carrier Liability Disclosure

Message delivery is subject to carrier networks; carriers are not responsible for message content or delivery failures.

Contact Information

Business name: Sunflower Garden Academy LLC
Email: [email protected]
Address: 270 Trace Colony Park Ste B

Ridgeland, MS 39157

How to contact us

For privacy inquiries, data access requests, opt‑out assistance, or other questions about this Privacy Policy, email "" or send mail to the address above. We will respond to verifiable requests in accordance with applicable law.